Legal notice
Last updated: April 19, 2026
1. Website Operator
This website is operated by NovaPrints, doing business as NovaPrints / 3DBYNOVA.
Operating name: NovaPrints
Website: 3dbynova.com
Business address: 7433 Yonge St, Thornhill, Ontario, Canada, L3T 2B8
Email: studio@3dbynova.com
2. Contact
For customer service, order support, returns inquiries, legal notices, or general questions, please contact:
Email: studio@3dbynova.com
Mailing address: 7433 Yonge St, Thornhill, Ontario, Canada, L3T 2B8
You agree to provide accurate and complete information when contacting us or placing an order.
3. Website Purpose
This website offers physical goods, including framed art, 3D-printed decor, accessories, and related products for sale to customers in supported markets.
All products, descriptions, images, pricing, and availability are subject to change at any time without notice.
4. Territory and Currency
We sell to customers in selected regions. Product pricing, checkout currency, shipping availability, and market-specific terms may vary depending on the customer’s location and the active market shown at checkout.
Unless otherwise stated, orders are processed in the currency displayed at checkout.
5. Product Information
We make reasonable efforts to present product descriptions, dimensions, colors, finishes, and images as accurately as possible. However:
- slight differences in color, scale, texture, print detail, or finish may occur;
- handmade and 3D-printed products may contain minor variations;
- display colors may vary depending on the customer’s screen or device.
These minor differences do not automatically qualify as defects.
6. Orders
Submitting an order does not guarantee acceptance. We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases involving:
- pricing or listing errors,
- suspected fraud,
- unavailable stock,
- inaccurate billing or shipping details,
- misuse of promotions or discounts.
If payment has already been captured for an order that is cancelled, the applicable amount will be refunded using the original payment method, subject to payment processor timelines.
7. Pricing and Taxes
All prices displayed on the website are shown in the applicable currency for the active market and may be changed at any time without notice.
Taxes, shipping fees, duties, brokerage charges, and any other applicable fees are calculated at checkout where applicable, unless otherwise stated.
Customers are responsible for any customs duties, import taxes, brokerage fees, or local charges not collected at checkout.
8. Payment
Payments are processed through Shopify and its supported payment providers. We do not directly store full payment card details on our own servers.
By placing an order, you confirm that:
- you are authorized to use the selected payment method; and
- all payment and billing information submitted is accurate and complete.
9. Shipping and Delivery
Shipping timelines are estimates only and are not guaranteed unless expressly stated otherwise.
We are not liable for delays caused by:
- carriers,
- customs processing,
- weather,
- incorrect shipping information,
- force majeure events,
- events outside our reasonable control.
Risk of loss or damage passes to the customer in accordance with applicable law and the carrier’s delivery confirmation, unless otherwise required by law.
For full details, please review our Shipping Policy.
10. Returns, Refunds, and Damaged Orders
Returns, exchanges, refunds, replacement requests, and damage claims are governed by our Refund Policy.
If an item arrives damaged or defective, the customer must contact us within 30 days of delivery and provide:
- the order number,
- clear photos of the product,
- clear photos of the packaging,
- a brief explanation of the issue.
We reserve the right to deny claims that are incomplete, late, fraudulent, abusive, or inconsistent with our posted policies.
Nothing in this Legal Notice limits any non-waivable rights available under applicable consumer protection law.
11. Intellectual Property
All content on this website, including but not limited to:
- text,
- product names,
- branding,
- logos,
- graphics,
- product photos,
- renders,
- videos,
- designs,
- layouts,
- downloadable materials,
is owned by or licensed to NovaPrints and is protected by applicable intellectual property laws.
No part of this website may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, modified, or commercially exploited without our prior written consent.
Unauthorized use of our content, branding, or product imagery is strictly prohibited.
12. Acceptable Use
You agree not to use this website:
- for unlawful purposes;
- to interfere with website security or performance;
- to submit false, misleading, or fraudulent information;
- to scrape, copy, harvest, or exploit content or data without permission;
- to infringe our rights or the rights of third parties.
We reserve the right to restrict or terminate access to the site for any misuse.
13. Third-Party Services and Links
This website may use or link to third-party services, including Shopify, payment processors, shipping providers, analytics tools, marketing tools, social platforms, and external websites.
We are not responsible for the content, privacy practices, availability, or policies of third-party services or websites. Use of those services is subject to their own terms and policies.
14. Privacy and Cookies
Your use of this website is also governed by our Privacy Policy and any applicable cookie disclosures or consent tools made available on the site.
By using the website, you acknowledge that certain data may be collected, processed, and shared with service providers as necessary to operate the store, process orders, prevent fraud, analyze traffic, and provide customer support.
15. Marketing Communications
If you subscribe to receive marketing emails, SMS messages, or other promotional communications, you consent to receive them in accordance with applicable law. You may unsubscribe at any time using the unsubscribe link in the message or by contacting us directly.
16. Disclaimer
This website and all content, products, and services made available through it are provided on an “as is” and “as available” basis, except as otherwise required by law.
To the fullest extent permitted by law, we do not make any express or implied warranties, including warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement.
We do not warrant that the website will be uninterrupted, error-free, secure, or free from harmful components.
17. Limitation of Liability
To the fullest extent permitted by law, NovaPrints, its owners, officers, employees, affiliates, contractors, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, opportunity, or business interruption arising out of or related to:
- use of or inability to use the website,
- purchase or use of products,
- delivery issues,
- website errors,
- unauthorized access,
- third-party services,
- reliance on website content.
Where liability cannot be excluded, it is limited to the maximum extent permitted by law and, where permitted, to the amount paid for the product giving rise to the claim.
18. Indemnity
You agree to indemnify and hold harmless NovaPrints and its affiliates, officers, employees, contractors, and service providers from any claims, liabilities, damages, losses, and expenses arising from your breach of this Legal Notice, misuse of the website, or violation of any law or third-party right.
19. Governing Law
This Legal Notice and any dispute arising out of or relating to the website or purchases made through it will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, unless applicable consumer protection law requires otherwise.
You agree that disputes will be brought before the courts located in Ontario, Canada, unless another forum is required by law.
20. Changes to This Legal Notice
We may update this Legal Notice at any time by posting the revised version on this page. Changes take effect on the date posted, unless otherwise stated.
Your continued use of the website after any update constitutes acceptance of the revised Legal Notice.
21. Linked Policies
This Legal Notice should be read together with our: