Shipping policy
Thank you for shopping with NovaPrints.
We carefully prepare and package each order to ensure it arrives safely and in great condition.
Processing Time
Orders are typically processed within 2 to 5 business days. During busy periods, launches, holidays, or promotional events, processing times may be slightly longer.
Shipping Destinations
We currently ship to Canada and the United States.
Estimated Delivery Times
Delivery times vary depending on your location and the shipping method selected at checkout.
Estimated delivery after dispatch:
- Canada: 2 to 8 business days
- United States: 4 to 10 business days
These are estimates only and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout unless a free shipping offer is active.
Order Tracking
Once your order has shipped, you will receive a tracking number by email if tracking is available for your shipment.
Delays
Shipping carriers may occasionally experience delays that are outside our control. This can include weather, customs processing, peak-season volume, or carrier service disruptions.
Customs, Duties, and Taxes
For orders shipped outside Canada, customs fees, import duties, or taxes may apply depending on your location. These charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information entered at checkout.
Lost or Damaged Packages
If your order arrives damaged, or if you believe your package has been lost in transit, please contact us as soon as possible at studio@3dbynova.com with your order number and photos if applicable. We will review the issue and work with you on a resolution.